Morgan Hill Review

Every Tuesday night one of my roommates goes to the movies at the Cinelux movie theater in Tennant Station along with another client and one of my co-workers.  They go on Tuesday to take advantage of the $5.00 Terrific Tuesdays pricing.  Since Special Engagements ar enot included in this discount pricing they always check the website to make sure their film of choice is available.

Yesterday they went to see Defiance and only noticed after the film that they were actually charged the full $7.50 for their tickets.  When my coworker realized this he spoke to the Assistant Manager and informed him that the film was not marked on the website as a Special Engagement.  Without batting an eye the Assistant manager apologized, informed him that they’d had problems with their “website guy” and handed over four free passes for a future film.  Now that is customer service.  Not only that, but they then got the problem fixed in less than 24 hours as the website now correctly lists the status of this film.

Sure, my coworker was recognized as being a weekly regular, so this may well have contributed to the theater’s generosity, but it’s still a perfect example of what cutomer service really means and I wanted to take a moment to applaud their efforts.

Tags: Cinelux, customer service, movie, service, Tennant, Tennant Station, theater, tickets