Update On Netflix Customer Service
Yesterday, I expressed my fantasy that Netflix would buy Earthlink, based on Netflix’ superb customer service. Well, we all know that’s probably not going to happen, but I’m keeping my fingers crossed anyway (so please forgive any typos, it’s hard to type like this 
).
Well, late last night I received the following follow-up email-
Dear Richard,
As you may know, we had issues with our shipping systems this week. As a result, we didn’t ship DVDs to you in a timely manner, and you likely didn’t receive email letting you know we got a DVD back from you. Our shipping systems are working again, and any outstanding DVD shipments are being mailed today (Friday).
We pride ourselves in delighting you, and we’ve let you down. We apologize, and we will issue a 15% credit to your account in the next few days. You don’t need to do anything. Your credit will automatically be applied to your next billing statement.
Again, we apologize for the inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.
-The Netflix Team
Once again, WOW! Not only did they follow up as promised, but they’re crediting 15% of our monthly fee, despite the service only being “down” less than 7% of the month! It makes me proud to write them a check every month.
Tags: customer service, DVD, Earthlink, internet, internet service, ISP, Netflix
