We Really Need A New DSL Broadband Provider
When is another company going to step into the ISP/DL/Broadband market here in Morgan Hill? I got Verizon Online when I first moved here but the service was horrible and they’re only solution to the problem was to send me a new modem. Which they did five times! Plus their customer service was right up there with Stalin’s.
So, then I went with Earthlink. They were a great company about 10 years ago and I’d always recommended them highly to friends and business associates. Unfortunately, times have changed. I’m currently posting this from a dial up connection because my DSL’s been out for four hours now. I called 24-hour tech support, but was told I’d have to call back in the morning. This happens almost daily (although I usually don’t bother calling).
Cable isn’t an option because my roommates/clients insist on satellite television. So what’s a geek to do? Any advice would be GREATLY appreciated!
Tags: broadband, DSL, Earthlink, internet, internet service, ISP, Verizon
Keep the satellite television and get cable internet….if you’re using your cable wiring for the satellite, just have a new line ran.
I’ve considered it, Michael. But considering I get 8 Mbps download & 2 Mbps upload with DSL (when it works, of course) compared to 6 down 0.5 up with cable and I also get unlimited national calling for the same price that cable would cost it’s still not really worth the downgrade to cable. Especially considering the way Charter chokes down bandwidth hogs such as myself.
Besides, I’d rather not trade one megacorp for another. What I want is a reliable local provider.
[...] DSL service has cut out in the early evening. When I last wrote about needing a new provider of broadband DSL in Morgan Hill, about suix weeks ago, my internet connection was dropping out for 12 hours or more at a time. [...]
I’ve worked from home for 5 years.
The cable Internet has proven to be the only reliable, consistently useable service. I occasionally need (download) access to some huge files. I upload as well – up to 100 M files.
You’ll pay 50 to 60 a month. Upload speeds are terrible / tolerable(but who cares if you are not hosting?). I have more patience when uploading work. Download has been quite good, up into the 6 to 8 M range for the advertised 10 M service. (Hmmm.)
It does fail, perhaps once every three months. And the folks who answer the support phone will frustrate you with their lame, by the book trouble shooting process. But they are just following a script.
BTW – It’s ALWAYS their fault, so I just ask them to please notify the locals in Gilroy – and answer that “no” I will not stay on the phone and go through your checklist. “It’s your problem, I know it’s your problem. Yes I checked my end first.”
I wish, I wish, I wish for other alternatives, as in an even slightly reliable DSL provider or some sort of wideband wireless.
Yeah, I’ve started to log all of my Earthlink downtime and it’s not very pretty. I’m averaging about 40 minutes per day.
Luckily, I haven’t had any multi-hour outages lately, but there are those times when it goes out RIGHT when I need to do something time-sensitive.
Still against the idea of cable internet, but if Earthlink doesn’t get their act together we may just have to bite the bullet.
Let me know how it works out. – If you choose some other combination.
In reality I am up to about $ 130 a month combined internet / cable bill. And I still don’t get that on demand channel stuff my daughter had in LA.